Shipping Policy
Thank you for choosing TugLeads®! We aim to deliver your orders efficiently and reliably. Please review the following information about our shipping process, order tracking, and delivery guidelines.
**Order Processing**
All orders are processed within 1–3 business days after payment confirmation. During peak periods (holidays, promotions, or high-demand seasons), processing might take a bit longer. You will receive an email confirmation once your order has shipped.
**Shipping Methods & Delivery Times**
TugLeads® offers various shipping options to match your preferences:
- **Standard Shipping (Hong Kong)**
Estimated delivery: 3–7 business days
The carrier may vary based on location
- **Expedited Shipping**
Estimated delivery: 2–4 business days
Available during checkout for an additional fee
- **International Shipping**
Estimated delivery: 7–21 business days
Times vary by destination country and customs clearance
📍 Delivery times are estimates and start from the date of shipping, not the date of placing the order.
**Shipping Costs**
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight & dimensions
- Selected shipping method
At times, shipping charges may vary slightly because of carrier changes. Any additional charges will be communicated in advance.
**Tracking Your Order**
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress on the carrier’s website. If you do not receive tracking information within 3 business days of placing your order, please reach out to us at:
📧 service@TugLeads.shop
📞 +85223424161
**Shipping Restrictions**
Some items may have shipping restrictions due to:
- Size or weight
- Country-specific import regulations
- Carrier limitations
If your order cannot be shipped to your address, we will contact you with options or potential cancellation and refund.
**Customs, Duties & Taxes**
International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These fees are not included in the purchase price or shipping costs and are the customer's responsibility. Please check your country’s regulations before placing an order.
**Delivery Issues**
- **Delayed Delivery**
- Check your tracking status
- Confirm your shipping address
- Contact us if further assistance is needed
- **Lost or Damaged Packages**
- Take photos of packaging and contents
- Contact us within 7 days of delivery
- Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly.
**Contact Information**
For questions regarding shipping, delivery, or tracking:
📧 service@TugLeads.shop
📞 +85223424161
🏢 FORDIT INDUSTRIES LIMITED
15A Hing Yip Street, 8/F, Blk A, Chung Mei Centre, Kwun Tong, Kowloon, Hong Kong
**Order Processing**
All orders are processed within 1–3 business days after payment confirmation. During peak periods (holidays, promotions, or high-demand seasons), processing might take a bit longer. You will receive an email confirmation once your order has shipped.
**Shipping Methods & Delivery Times**
TugLeads® offers various shipping options to match your preferences:
- **Standard Shipping (Hong Kong)**
Estimated delivery: 3–7 business days
The carrier may vary based on location
- **Expedited Shipping**
Estimated delivery: 2–4 business days
Available during checkout for an additional fee
- **International Shipping**
Estimated delivery: 7–21 business days
Times vary by destination country and customs clearance
📍 Delivery times are estimates and start from the date of shipping, not the date of placing the order.
**Shipping Costs**
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight & dimensions
- Selected shipping method
At times, shipping charges may vary slightly because of carrier changes. Any additional charges will be communicated in advance.
**Tracking Your Order**
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress on the carrier’s website. If you do not receive tracking information within 3 business days of placing your order, please reach out to us at:
📧 service@TugLeads.shop
📞 +85223424161
**Shipping Restrictions**
Some items may have shipping restrictions due to:
- Size or weight
- Country-specific import regulations
- Carrier limitations
If your order cannot be shipped to your address, we will contact you with options or potential cancellation and refund.
**Customs, Duties & Taxes**
International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These fees are not included in the purchase price or shipping costs and are the customer's responsibility. Please check your country’s regulations before placing an order.
**Delivery Issues**
- **Delayed Delivery**
- Check your tracking status
- Confirm your shipping address
- Contact us if further assistance is needed
- **Lost or Damaged Packages**
- Take photos of packaging and contents
- Contact us within 7 days of delivery
- Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly.
**Contact Information**
For questions regarding shipping, delivery, or tracking:
📧 service@TugLeads.shop
📞 +85223424161
🏢 FORDIT INDUSTRIES LIMITED
15A Hing Yip Street, 8/F, Blk A, Chung Mei Centre, Kwun Tong, Kowloon, Hong Kong