FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are TugLeads® products safe for my dog?**
A: Absolutely! TugLeads® products are crafted from non-toxic, pet-safe materials and go through thorough quality checks. Our designs prioritize your dog’s safety, guaranteeing fun and reliability.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. For deliveries to Hong Kong, expect 3–7 business days. International orders may take 7–21 business days, subject to customs and location.
**Q: Can I track my order?**
A: Yes! A tracking number will be emailed to you once your order ships. Use it on the carrier’s website to follow your package’s journey.
**Q: What if my item arrives damaged or defective?**
A: Contact us within 7 days of receipt at service@TugLeads.shop with photos. We will quickly arrange a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 business days before shipping. After processing, changes are not possible. Contact us immediately for assistance.
**Contact Information**
📞 Phone: +85223424161
🏢 Address: FORDIT INDUSTRIES LIMITED
15A Hing Yip Street, 8/F, Blk A, Chung Mei Centre,
Kwun Tong Kowloon, Hong Kong
✉️ Email: service@TugLeads.shop
**Q: Are TugLeads® products safe for my dog?**
A: Absolutely! TugLeads® products are crafted from non-toxic, pet-safe materials and go through thorough quality checks. Our designs prioritize your dog’s safety, guaranteeing fun and reliability.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. For deliveries to Hong Kong, expect 3–7 business days. International orders may take 7–21 business days, subject to customs and location.
**Q: Can I track my order?**
A: Yes! A tracking number will be emailed to you once your order ships. Use it on the carrier’s website to follow your package’s journey.
**Q: What if my item arrives damaged or defective?**
A: Contact us within 7 days of receipt at service@TugLeads.shop with photos. We will quickly arrange a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 business days before shipping. After processing, changes are not possible. Contact us immediately for assistance.
**Contact Information**
📞 Phone: +85223424161
🏢 Address: FORDIT INDUSTRIES LIMITED
15A Hing Yip Street, 8/F, Blk A, Chung Mei Centre,
Kwun Tong Kowloon, Hong Kong
✉️ Email: service@TugLeads.shop